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# citrix-vads
Slackbot
07/25/2023, 2:52 PMThis message was deleted.
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Steve Noel
07/25/2023, 3:41 PMn
newbie1998
07/25/2023, 3:54 PMeverything helps
newbie1998
07/25/2023, 3:55 PMhave you ever seen an issue where a user session does not work remotely via SF and freezes either during or after logon. However, internal or via netscaler vpn it works fine.
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Steve Noel
07/25/2023, 3:58 PMjust a one off? or happens to everyone?
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newbie1998
07/25/2023, 5:42 PMit happens to a select few users...we uninstalled and reinstalled the workspace but that didn't fix it.
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Steve Noel
07/25/2023, 5:50 PMAnti virus exclusions all set on the endpoint?
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newbie1998
07/25/2023, 6:38 PMso i worked with the client today
newbie1998
07/25/2023, 6:38 PMi think its a local network issue.
newbie1998
07/25/2023, 6:39 PMif the user tries from my system he's fine
newbie1998
07/25/2023, 6:39 PMit seems like its his home network.
newbie1998
07/25/2023, 6:39 PMsoooo...he's going to work on troubleshooting that.
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