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# citrix-netscalers
Slackbot
07/13/2023, 6:19 PMThis message was deleted.
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Steve Noel
07/13/2023, 7:27 PMyou ahve persistence on the SF LB VIP?
Steve Noel
07/13/2023, 7:28 PMthat needs to match the SF timeout settings as well
Steve Noel
07/13/2023, 7:29 PMm
Mike Streetz (O_P)
07/13/2023, 9:42 PMI had it set to 60 mins
Mike Streetz (O_P)
07/13/2023, 9:43 PMit didn’t help
m
mick hilhorst
07/17/2023, 10:43 AMHi Mike,
Did you check all the steps mentioned in the article?
Appfw enabled on NS?
AV exclusion made?
Authentication method is set?
If there is some kind of lag for the web session this issue can occur, meaning it can be caused by quite some things.
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