This message was deleted.

It depends on the criteria and customer relationships engagements between client and citrix. Usually citrix will give some grace period on special cases if they are being notified prior to actual end date.

I would think it should be like warranty, if reported while supported it should continue

One would think... but I'm getting pushback. Ultimately I should get on 13.x across the board anyway. I just wasn't planning on doing it next week.

yeah that's not a great thing

If the situation is urgent the speak to your point of contact citrix account manager. He will be able to help you out for possible very short extension.