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# citrix-vads
Slackbot
04/23/2023, 11:13 PMThis message was deleted.
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Geir Sandstad
04/24/2023, 12:31 PMInteresting. I'm having similar issues with 2203 and 2303 on VDI. I would really like to know what services we are talking about here, that needs to be reenabled.
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Danny
04/24/2023, 12:32 PMwith 2203 the fix were those reg keys listed in the article. but 2303 behavior is totally different
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Geir Sandstad
04/24/2023, 12:36 PMSo, basically you disabled the Citrix profile management service? If so, pity. That service provides session info and login times to Director.
Geir Sandstad
04/24/2023, 12:37 PMThe reason I'm interested is that I'm seeing som similar issues on VDIs, but it happens with the initial login, not reconnect.
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Rody Kossen
04/24/2023, 2:35 PM@Danny Did you open a support case for this?
Can you share a bit more details on the env?
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Danny
04/24/2023, 3:02 PM@Geir Sandstad no i rolled back VDA versions until that is fixed
@Rody Kossen no ticket yet, rolled out new VDA's on Saturday and users had issues Sunday. Glanced around and saw that post.
Citrix Cloud connecting into onprem Vsphere with 2019 shared VDAs
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Christian Jöns
04/24/2023, 6:19 PMd
Danny
04/27/2023, 3:46 PMyea i have key already but same error
Danny
04/27/2023, 6:58 PM@Carl Stalhood just tweeted this https://twitter.com/cstalhood/status/1651651796455006213
Danny
04/29/2023, 3:33 AMim able to confirm i tested this and it worked. basically i connected and saw the welcome screen. on another pc i connected to server, added the regkey, opened CMD and closed the CTXGFX.exe proccess under my username and attempted to log in again as myself which worked. Got my session back!
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Rody Kossen
04/29/2023, 7:02 AM@Danny this registry change is not the fix. You mitigated the issue by killing CtxGfx, you could reconnect to the session even without changing the registry.
We are aware of the issue and working on a fix. So I would recommend to open a support case on this issue
Rody Kossen
04/29/2023, 7:35 AMd
Danny
04/30/2023, 10:49 PM@Rody Kossen thank you for that info. if this is a known issue what would me opening a support case do? just to get more awareness?
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Rody Kossen
05/01/2023, 6:49 PM@Danny Yes that will help us to get better overview who is impacted by this.
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Robert Berggren
05/10/2023, 12:28 PMWhat's the status of this, will there be a fix published?
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Rody Kossen
05/16/2023, 7:23 PM@Robert Berggren we've just updated the article with a hotfix. You can download it if you login with your Citrix account.
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Robert Berggren
05/17/2023, 5:37 AM@Rody Kossen Thank you for updating us!
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