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# citrix-vads
Slackbot
04/21/2023, 10:21 AMThis message was deleted.
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Tom de Jong
04/25/2023, 7:25 AMIs the customer able to connect to the machine directly with Direct Workload connection?
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Nico Mandersloot
04/26/2023, 11:56 AM@Tom de Jong all our customers are external. Direct workload connection is not in place
Nico Mandersloot
04/26/2023, 11:57 AMAnother workload in same tenant ( different resource location ) is working just fine. Citrix is handling the supportcase now