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# citrix-vads
Slackbot
04/20/2023, 7:23 AMThis message was deleted.
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Rody Kossen
04/20/2023, 4:28 PMHi, Do you have a support case for this issue?
Rody Kossen
04/20/2023, 4:32 PMAlso, what is the vGPU profile?
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Geir Sandstad
05/04/2023, 7:03 AM@Rody Kossen Sorry, been busy so I missed the notifications for the thread. No, so far I haven't created a support case, I've been trying different thigs first to try to get more details before contacting support. We're running 8Q vGPU profiles, in this instance on P40 GPUs with Grid 14.4.
I tested with VDA 2303, but that seemed to disable HDX 3D Pro and the GPU came up as "Citrix". That is probably because it requires Grid 15.x. This would require us to upgrade the GPU drivers on 80+ xenservers which takes a while and requires 2 - 3 days of downtime. Not very tempting.
Geir Sandstad
05/04/2023, 7:31 AMOne important thing to mention is that we're running 1912 CU3 on the delivery controllers. That might be a issue perhaps, but as we're also migrating to Citrix Cloud soon, I was also hoping to a avoid having to upgrade the delivery controllers.
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Rody Kossen
05/04/2023, 8:59 AM@Geir Sandstad What do you mean by "it seemed to disable HDX 3D Pro"?
With regards to 2303 and the "Citrix GPU", that means it's using Citrix IDD. Did you see that in our Graphics Status Indicator? If you would go to , display settings and click on advanced Display settings you should see the monitor as Citrix/NVIDIA.
We switched to Citrix IDD by default in 2212, which is still fully GPU accelerated. Applications should also see the NVIDIA GPU, for example if you open DxDiag you should see NVIDIA gpu. We've made IDD default as that is the only way to be able to display protected content (like protected emails / videos etc), there is an option to revert to the previous behavior but that should not be needed.
With regards to your GPU drivers, note that vGPU 14.X is EOL since February so I would recommend to upgrade at some point but it's not the reason why you see Citrix IDD 🙂
Rody Kossen
05/04/2023, 9:00 AMP.S: Do know we have a known issue for 2303: https://support.citrix.com/article/CTX547782/cvad-2303-users-stuck-on-welcome-screen-when-reconnecting-to-a-disconnected-session
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Geir Sandstad
05/04/2023, 9:01 AMThe Graphics status indicator showed "HDX 3D Pro: Disabled".
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Rody Kossen
05/04/2023, 9:02 AMWhich policies did you apply?
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Geir Sandstad
05/04/2023, 9:03 AMThe same as we use in production with our current VDI. 3D acceleraton enabled, codec set to "Actively changing regions" and visual quality set to "Build to lossless".
Geir Sandstad
05/04/2023, 9:05 AMBut, you are saying that we could go with 2303 and have full 3D acceleration? Because I did some testing before I realized that it said that HDX 3D pro was disabled, and it seemed to work just fine...
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Rody Kossen
05/04/2023, 9:05 AMDo you run a diff language than English?
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Geir Sandstad
05/04/2023, 9:07 AMThe system language is English, but the regional settings are Norwegian (Bokmål).
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Rody Kossen
05/04/2023, 9:16 AMIt feels like a GUI glitch, would you be able to share a CDF trace of a session with 2303?
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Geir Sandstad
05/04/2023, 9:18 AMMaybe...with some work. Most of these are non-persistent machines, so it takes a bit to set things up.
Geir Sandstad
05/04/2023, 9:18 AMBtw... can't find any information that Grid 14.4 is EOL? It was released only back in december.
Geir Sandstad
05/04/2023, 9:19 AMNevermind, found it now.
Geir Sandstad
05/04/2023, 9:19 AMAnyhow... upgrading to a newer driver is PITA... hard to get downtime on this solution...
Geir Sandstad
05/04/2023, 9:21 AMAnd since VDA 2303 isn't officially supported for Grid 14.4... I'd prefer to use 2203 CU2 (or CU3 if its released) and try to resolve my initial problem...
Geir Sandstad
05/04/2023, 10:01 AMThis is what I got with VDA 2303, see how it says the HDX 3D Pro is disabled. It might be because the Grid drivers are still 14.4 of course...
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Rody Kossen
05/04/2023, 10:02 AMThis is W10?
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Geir Sandstad
05/04/2023, 10:02 AMyes, build 21H2.
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Rody Kossen
05/04/2023, 10:02 AMOk, if you run DxDiag, do you see the NVIDIA GPU?
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Geir Sandstad
05/04/2023, 10:03 AMI've got to redeploy that snapshot to check. I'll do that and get back to you.
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Rody Kossen
05/04/2023, 10:04 AMI think this is just a cosmetic glitch. But I need to check why this is happening.
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Geir Sandstad
05/04/2023, 10:04 AMSure, I'd like to know too. 🙂
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Rody Kossen
05/04/2023, 10:05 AMIf you would run: nvidia-smi encodersessions (It's in C:\Program Files\NVIDIA Corporation\nvsmi\)
You should see that we offload the encoding to the GPU
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Geir Sandstad
05/04/2023, 10:06 AMyeah.. I think I checked that earlier as well. I think it was ok, but will check again.
Geir Sandstad
05/04/2023, 10:06 AMBeen at this for a while, so details are getting fuzzy....
Geir Sandstad
05/04/2023, 10:07 AMYou don't happen to know when 2203 CU3 becomes available, would you? 😛
Geir Sandstad
05/04/2023, 10:07 AMIf ever...
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Rody Kossen
05/04/2023, 11:26 AMSorry, can't share any details 🙂
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Geir Sandstad
05/04/2023, 11:34 AMOk... just got the VDAs upgraded to 2303. Problem is, I only get a black screen at login now. Don't think I got that earlier, but I didn't do to much testing with 2303 earlier.
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Rody Kossen
05/04/2023, 11:35 AMWould it be possible to share a cdf trace?
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Geir Sandstad
05/04/2023, 11:35 AMCould try, gotta finish a meeting here first.
Geir Sandstad
05/04/2023, 11:36 AMBtw, this was without DelayedDesktopSwitchTimeout, don't know if that is related?
Geir Sandstad
05/04/2023, 11:45 AMOk, got a trace file here now, collected via Scout. I can share it with you via Sharefile.
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Rody Kossen
05/04/2023, 11:45 AMThat would be great
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Geir Sandstad
05/04/2023, 11:48 AMCheck PM.
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Rody Kossen
05/04/2023, 11:48 AM👍
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