If you are roaming this, usrclass.dat and delete it, just remember it will be reset for the user. AKA Startmenu, FTA things like that. It may fix your issues indeed. Just let the user know this will happen. "Profile Management 1909 and newer automatically include **usrclass.dat*** in the
Files to Synchronize. UPM 2103 and newer add it for Windows 10 but not for RDSH. If added to the exclusion list, then Profile Management 1909 and newer automatically removes it from the exclusion list, usrclass.dat* contains file type associations. For roaming file type associations, you can export/import
HKCU\SOFTWARE\Classes\Applications" https://docs.citrix.com/en-us/profile-management/current-release/profile-management-best-practices.html#start-menu-roaming