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# citrix-vads
Slackbot
04/06/2023, 7:02 PMThis message was deleted.
👍 1
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BridgeBot
04/10/2023, 4:43 PMDid you figure this out?
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James Rankin
04/11/2023, 8:35 AMWhat do the logs says?
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HD
04/11/2023, 9:12 PMThank you @Jarian Gibson and @James Rankin for checking. Sorry for delay in reply
HD
04/11/2023, 9:13 PMI think may be due to Antivirus. Please feel free to share if you have any other suggestions
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James Rankin
04/12/2023, 9:02 AMHave you got the required exclusions in place?
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HD
04/12/2023, 9:11 AM@James Rankin, Yea James, i have already asked Antivirus to look into it,, Any other suggestion you would like to share ?
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James Rankin
04/12/2023, 9:11 AMThe logs would tell us better why a profile is not being created. The screenshot you have shared could be a red herring
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HD
04/12/2023, 9:14 AMThank you James for your reply. Actually screenshot which i shared is of UPM logs
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James Rankin
04/12/2023, 9:15 AMBut what I can see there is not relevant to the logon issue. Ideally we would need to see the entire logon process for a problem user
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HD
04/12/2023, 9:16 AMGot it James. Let my try to grab entire logs.. issue is with most the users
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