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Any iGel experts out there? Having a hard time getting the Citrix HDX Web Camera to work. It detects it atwebcamtests.com/viewer but says is blocked or used by another application. Trying all sorts of combinations of endpoint configurations & citrix policies to no avail to date. I must be missing something simple. I don’t typically mess with endpoints, so this is my first time messing with the iGel stuff.

Everything works like a champ if you’re coming from a windows based OS. iGel does not work

Update: It was 64bit apps issue. We had the registry keys on the iGel to enable that but didn’t seem to help. Tried 32bit apps and it works.

To add to this….

Found out the core issue here, so I’ll put it here in case it helps anyone else… [11:52 AM] Enabling “Citrix/Citrix Global/HDX Multimedia Redirection/Automatic Configuration” as shown in the blog post (https://virtualbrat.com/2023/02/23/citrix-hdx-webcam-redirection-for-64-bit-applications-how-to-guide/) causes webcam redirection to fail on 64bit on our test laptop (ASUS). Not sure why but once disabling this everything worked.