My agent is not picking up when forwarding calls from Google Voice.... need some help figuring out what to do. Here's my setup: 1. Verizone phone number forwards all calls to Google Voice 2. Google Voice forwards calls to phone number (Twilio), which connects to my agent 3. Make.com gets the assistant-request, I add a 5 second delay for the call to be picked up But when I call it goes to the Google Voice voicemail. What limitation am I hitting? What I see on Vapi side: nothing – no calls are even attempted to my # / agent. What I see on the Twilio side: nothing – no calls seem to be placed here.

Hello Vapi Support Team, I hope this message finds you well. A few weeks ago, we submitted a request for an Enterprise plan quote via email, under the name “Viper.” As of today, we have not received a response or any pricing details. We would greatly appreciate an update regarding the status of our request. If further information is needed from our side to move forward, please let us know and we’ll be happy to provide it. Thank you in advance for your time and assistance. Best regards, Viper

We have been tryign to book a demo with Vapi support so we can get a demo on how internal integrations from Vapi can help us set up our AI Assistant

I'm unable to access my account because my user is stuck in the Veriff verification process. I need assistance regaining access. Please help! @Shubham Bajaj My email is… digital14114@gmail.com And I also want to change the email here to tech@prestigeluxuryrentals.com

I am unable to login to my account because of the veriff process, it just infinite loads at the “verifying your identity” Can someone assist me asap since I need to add more credits to my account

Good afternoon, I have the following case. In the VAPI platform, under the Billing section, there is a chart showing the number of minutes per day. However, this information does not match the number of minutes I extracted using the VAPI API. I’m attaching the file and a chart with the extracted call data. For each call, if there was no cost, I set the minutes to zero. If there was a charge, I included the number of minutes corresponding to the cost. As a validation step, I calculated the cost-per-minute ratio and got exactly $0.18 USD/min, which matches VAPI's pricing—so the data seems consistent on my end. I would appreciate your help in understanding and clarifying this discrepancy between the dashboard and the API data. Thank you in advance. https://cdn.discordapp.com/attachments/1394322207177703514/1394322207336960051/VAPI_platform_chart.webp?ex=6876633f&is=687511bf&hm=f7058afa05b530e45f67d9330e98b964a518cd99ae7d8d01fbdc64592c019128& https://cdn.discordapp.com/attachments/1394322207177703514/1394322207735283785/VAPI_cost_and_minutes_chart.webp?ex=6876633f&is=687511bf&hm=59013ada1ec5be60443ac454d8d0e438633a192abac5e7beb80299c6adb4cbf7& https://cdn.discordapp.com/attachments/1394322207177703514/1394322208096256153/vapi_api_calls_out.csv?ex=6876633f&is=687511bf&hm=72d445882537c7bdaf08858c8bc1a8db7ef1add23c49a04f7621ffac2a896ecb&

Hi, over the weekend we ran into limit issues with our credit card. they are fixed now but vapi still doesnt accept it. also not my private card that never had issues. our service is currently not running because of that. please help us Best Janko walletID: 46c24f18-8641-432f-a1f1-9ebc03cbad93 org id: 7b3fc779-98b6-47e8-992a-b58c5e6be70a

Hi, Is it possible for me to connect more than one Google account to the calendar? And could this be done via API? And how can I prevent the Assistant from altering my created API Request function when the function is triggered?

Hi team, I’m integrating my own Mongolian TTS (Chimege API) with VAPI using the custom TTS webhook setup. I’ve already built and tested my /api/synthesize endpoint and verified it returns proper raw PCM audio. However, I can’t find where in the VAPI dashboard I’m supposed to configure my assistant to use this custom TTS server. I’ve reviewed the Custom TTS docs, but there’s no clear UI or input field for setting the TTS webhook URL, secret, etc. Can someone guide me on: Where to configure the assistant to use my TTS server? Or whether this setup is only possible via the VAPI API (not dashboard)? Thanks in advance!

Can we have the integration of Sarvam AI (https://www.sarvam.ai/) for tts and stt as it is very good for Indian languages.

Hello, is there a way for a VAPI agent to connect to AWS S3 bucket to get data during a call, or to a CRM integration like salesforce?

I used custom tool to check calendar availability but LLm process first response and ignores the upcoming ones{ "toolCallId": "call_V1iTnnH1jvLsMek6V2EfmfP3", "status": "busy", "success": false, "content": "Unfortunately, that time is already booked. Please suggest another time.", "next_available": "2025-07-14T09:00:00-04:00" } and next slot is free { "toolCallId": "call_wfOLYctQdBGeOKkMYcihZwmF", "status": "free", "content": "Great! The slot is available. I’ll proceed to reserve it for you.'", "success": true } It doesn't update the memory

Hi support team! I have noticed that when someone uses my voice assistant on my website from a mobile device the first assisant message is cut. The first part is simply not included. This problem become even worse when the user is wearing bluetooth headphones. I am using the web SDK. At first I thought it was a problem on my end, however after going to Vapi's homepage I now see that Vapi has the same issue. When you access vapi.ai on mobile the first words of the message is cut off. This is even worse if I wear bluetooth headphones. So the issue seems to be in the SDK itself. So basically the first message on www.vapi.ai is spoken like this: Desktop: "Welcome to Vapi. I am an assistant that you can talk to like a person, so how is your day going?" Mobile: "... Vapi. I am an assistant that you can talk to like a person, so how is your day going? Mobile + Bluetooth: "...assistant that you can talk to like a person, so how is your day going? Basically the first message becomes cut, which leaves a bad first impression for the users. It would be great if you could correct this issue. Both for me and for you guys 🙂 Thanks in advance!

Hi team, I am new in the Discord community!! Call ID: 21f796a8-0fef-4a18-b4f2-ce66bc733038 I have already configured a trunk sip with Spanish operator, I can do perfectly inbound and outbounds calls, but my problem is that in one of my assistants I need to transfer (blind tranfer) to a spanish mobile phone and if i have server meesage with phone-call-control activated the call is finish in Vapi side, the operator said that they don't get any request to call to the mobile phone coming from vapi, the other option is without phone-call-contro activated, it this case i get message "no authorized" the Operator said that I am not sending techprefix. The techprefix is setting up in trunk SIP configuration and I think there is not the way to send it in the call forware. Can you help to clarify where could be the problem?. Thanks

Hello Support team, we are agents and want to use adanesis37+1002@gmail.com for our clients, can u please whitelist it because we have stuck like more than 10+min on Veriff's verify process. Kind Regards Aris @Vapi

Não estou conseguindo pagar até hoje. Da erro na página e caiu o site.

Hello, I have my own GCP bucket configured in org/integrations settings, but still the audio recordings are storing in vapi storage. Is there anythng more I have to do to work? or anyhwere I can see the logs for this? Thanks

Created a new account through Google auth, post signup dashboard is loading blank. Check SS https://cdn.discordapp.com/attachments/1394265934792753172/1394265935182827583/image.png?ex=68762ed7&is=6874dd57&hm=da622ad77cf23196f47f16a0e652e058c9e5c1ed471d2f2a3e26fc4155c9d2d9&

vapiischill3334@proton.me I am only able to login with magic link otherwise it gives me an error and when it expires I am aunable to access my account.

Hey! Does anyone know why Vapi sends me this error message when I am trying to implement an Azure Voice? https://cdn.discordapp.com/attachments/1394246292015681638/1394246292221198356/Screenshot_2025-07-14_at_11.07.00.png?ex=68761c8b&is=6874cb0b&hm=cbf96a9ce4579662846988ece96162ca84f7fda040d891e0dd0bfebbabd0636f&

Hey everyone 👋 - Is it possible to access the callId through vapi web sdk? - I am having an issue while accessing the callId of current call. - I am using vapi web sdk, not the api call. Any idea or thoughts?

Hey so I have had a hard time getting my scenario to work where if for example someone wants to book a table for tomorrow (15/07-2025) vapi sends the date (2023-10-07) to the make webhook. I have tried with a prompt in vapi from the youtube video of Looski “Vapi Doesn’t Know What date it is-Solved” but it still sent the wrong date and time? Has anyone else had this problem?

how do i configure webhook url and which webhook goes where?

Hi Vapi Support Team, I'm encountering an issue where my webhook endpoint is not being triggered during Vapi call events (e.g., call.started, call.ended, etc.). Here’s my setup: I'm using vapi.start() with the following server config: server: { url: 'https://19a9b58798bf.ngrok-free.app/webhook/vapi', secret: 'my-shared-secret' } I’ve verified that: The ngrok tunnel is live and forwarding to my local server My webhook is reachable (tested via Postman and curl — all working) I’m running vapi listen --forward-to http://localhost:5000/webhook/vapi No events are received during the call lifecycle Additionally, no breakpoints or logs are hit on my server when a real call starts or ends — but simulated POSTs to the same endpoint work fine. Could you please help me verify: If the webhook URL is properly registered during vapi.start()? If there are any issues on your end preventing event delivery? If I’m missing any required configuration for event triggering? I’m also struggling to capture live transcripts during ongoing calls. I’ve configured transcriber with deepgram and set model: 'nova-2', but I’m not receiving real-time transcript events in the webhook or client side. https://cdn.discordapp.com/attachments/1394204182512406689/1394204182780706856/image.png?ex=6875f554&is=6874a3d4&hm=d0d3860377f17aeff1726b2c5e8af8c61a562315bfcdcd27b08b8d5a6231699b&

I keep getting this error in 11 straight outbound calls... Can you please tell me what is the reason behind it? I have been getting a lot of errors recently, is there any issues with the platform? Sometimes it's transcriber, sometimes it's this error. I use stt with BYOK and without. I have also posted another thread about this but I haven't received any feedback. Please help me out, it's urgent!!! https://cdn.discordapp.com/attachments/1394189852651814965/1394189853326839940/Screenshot_2568-07-14_at_12.32.31.png?ex=6875e7fb&is=6874967b&hm=f1af36ef710d1e76a5b0e68ba6ff82e2b89484b314bd81d09af3f4d009aefe14&

💡 Question: I’m trying to integrate gemini-2.0-flash as a streaming model with Vapi, but I’m hitting a blocker. Vapi’s custom LLM example uses OpenAI’s ChatCompletionChunk for StreamingResponse, but Gemini streams using google.genai.types.GenerateContentResponse. To work around this, I hacked the OpenAI proto to repurpose delta.content with Gemini’s output, but that feels hacky and wrong. Does anyone have a clean example or guidance on how to properly stream gemini-2.0-flash as a StreamingResponse in a custom LLM using Vapi?

Hi VAPI team, We have 2 weird call logs that I can still see the recording is usual but the analisys and data extract and transcription is all empty. callIds: a3b7b68d-846a-490d-9212-584961a38ddb 126a3d33-dcfb-44d9-a3e0-b6cb5509064d 1 more thing, when the event return endReason, can we consider that at that moment, the call is ended even the event of completed has not been sent yet? Thank you. Vinh.

Ive been trying to setup KYC lately and after scanning my id and face ive been stuck for literally 4 hours on the white page where it scans the id N says: "Extra security for your protection, verifying your identity." Ive been stuck for 4 hours on it literally and i have a client that owns a full cafe n his agent is dependant on me. Plz help me ASAP!!!!

I understand that webhook URL configuration has been temporarily removed from the dashboard. However, my phone number appears to be stuck using a static/cached assistant instead of calling my webhook

Agent is waiting for something i gust need to hangup after playback https://cdn.discordapp.com/attachments/1394052467871846582/1394052468265979994/image.png?ex=68756808&is=68741688&hm=1a8fe7b142a510e15aec421b2e81a3f5752190c3548a33b7d659660254961ab5&