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Epic Failing to Load
# bugs-forum
b
I am trying to open an Epic that I was working with and the UI for the board does not load and I see this inside of the debug log. Is there a way to recover the Epic and tickets?
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2026-04-15 19:47:00.689 [warning] [TiptapEntityStorageProvider] Room 30c762f00cc6b1e5b8893b438fda81f002e58f075c8962b063eac1e1cabf2748 is missing metadata after sync; attempting client-side repair entityId=875e3ca4-b82a-4c9a-9a08-a76c013670f2 rootMapKey=epic
2026-04-15 19:47:00.689 [warning] [TiptapEntityStorageProvider] Room 30c762f00cc6b1e5b8893b438fda81f002e58f075c8962b063eac1e1cabf2748 has no trustworthy root version; checking SQLite for a migration retry entityId=875e3ca4-b82a-4c9a-9a08-a76c013670f2 rootMapKey=epic
2026-04-15 19:47:00.975 [error] EntityMemoryManager: failed to load visible entity 875e3ca4-b82a-4c9a-9a08-a76c013670f2 TiptapRoomUninitializedError: Room metadata is missing, the synced document has no trustworthy root version, and no matching SQLite entity was available for migration retry
c
cc: @proud-printer-9482
p
Could you please let us know which version of Traycer extension you are on? Also, is this an older epic or recently created one?
b
It was a recently created epic within the last week. The logs say:
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at UV.repairRoomMetadataIfNeeded (/Users/username/.cursor/extensions/traycer.traycer-vscode-2.16.3-darwin-arm64/out/extension.js:7:1640878)
    at async UV.connectWithRoomInfoInternal (/Users/username/.cursor/extensions/traycer.traycer-vscode-2.16.3-darwin-arm64/out/extension.js:7:1638644)
    at async CQ._deserializeEpic (/Users/username/.cursor/extensions/traycer.traycer-vscode-2.16.3-darwin-arm64/out/extension.js:7:1650673)
    at async /Users/username/.cursor/extensions/traycer.traycer-vscode-2.16.3-darwin-arm64/out/extension.js:7:473771
p
We are investigating this and will keep you posted on the progress.
b
Awesome, really appreciate your time!
p
@brave-twilight-91376 We checked the document, and it seems correct. Just to confirm, could you please reload the extension, let it complete the initial pull (wait 2-3 mins after activation), and then try to open this Epic?
b
I see the following in the debug log after closing cursor and having no open tabs or anything
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2026-04-16 12:22:20.131 [info] Initializing Traycer credentials
2026-04-16 12:22:28.594 [error] EntityMemoryManager: failed to load visible entity 875e3ca4-b82a-4c9a-9a08-a76c013670f2 TypeError: Cannot read properties of undefined (reading 'type')
    at QG (/Users/user/.cursor/extensions/traycer.traycer-vscode-2.16.3-darwin-arm64/out/extension.js:1:853479)
    at ng (/Users/user/.cursor/extensions/traycer.traycer-vscode-2.16.3-darwin-arm64/out/extension.js:1:854805)
    at qi (/Users/user/.cursor/extensions/traycer.traycer-vscode-2.16.3-darwin-arm64/out/extension.js:1:859813)
    at new ov (/Users/user/.cursor/extensions/traycer.traycer-vscode-2.16.3-darwin-arm64/out/extension.js:1:2351717)
    at new _0x5eb7f3 (/Users/user/.cursor/extensions/traycer.traycer-vscode-2.16.3-darwin-arm64/out/extension.js:1:3343416)
    at _0x5eb7f3.deserializeFromStorage (/Users/user/.cursor/extensions/traycer.traycer-vscode-2.16.3-darwin-arm64/out/extension.js:1:3357200)
    at async Promise.all (index 6)
    at async _0x386dcc.deserializeFromStorage (/Users/user/.cursor/extensions/traycer.traycer-vscode-2.16.3-darwin-arm64/out/extension.js:1:3373869)
    at async _0x3c14d3.hydrateFromConnectedStorage (/Users/user/.cursor/extensions/traycer.traycer-vscode-2.16.3-darwin-arm64/out/extension.js:7:449472)
    at async /Users/user/.cursor/extensions/traycer.traycer-vscode-2.16.3-darwin-arm64/out/extension.js:7:473771
2026-04-16 12:22:28.594 [warning] EpicTracker: prepareEpicForOpen failed during hydration epicId=875e3ca4-b82a-4c9a-9a08-a76c013670f2 Cannot read properties of undefined (reading 'type')
2026-04-16 12:22:28.594 [warning] Pre-warm failed epic 875e3ca4-b82a-4c9a-9a08-a76c013670f2: We couldn't load this epic right now. Please try again.
p
@brave-twilight-91376 Somehow, the data was corrupted, but we recovered it. Please restart the IDE and try opening the Epic once more.
b
Its back!
If I had to guess I was on an older version of cursor for a while just because I was in the middle of working on stuff and didn't want to restart it and then I finally did and that is when it disappeared
Thank you so much for your help 🙏
p
Yes, the extension was restarted in the middle of a transaction, which led to this issue. Glad it's back and you are unblocked.
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