Hello I use jarvis to update version update: node jarvis.js ../b2c-demo-shop However, an error occurred

Welcome, my name is Spryker Jarvis. Today I will help you to migrate your Spryker project!

As part of my services, I will store your composer.json and composer.lock files.
Those will allow my colleagues at Spryker to provide better tooling and support in the future.
If you do not agree with this, please hit Cmd + c or Ctr + c to cancel my services.

Welcome back project b2c-demo-shop! I hope your project is not too outdated...
First let me check if my information about Spryker Features and Modules are up to date.

No, they are not. Let me refresh them. This is take less than 1 minute I hope...

I am sorry to announce that something went wrong, I could not retrieve any information from Spryker...
Please verify that you are connected to the Internet. If yes, please send an email to <mailto:support@spryker.com|support@spryker.com> to notify them that you could not use my services today.

Heyhey, sorry, my knowledge with Jarvis is not that well. Please create an official support case

Can you give me a link to create a ticket?