https://www.spryker.com logo
Join Slack
Powered by
# support_external
  • p
  • p
    but i would ask you to please provide all the infos there and we will pick it up from there
  • p
    @incalculable-van-2330 just for clarification, you are using the form that does not require login, correcT?
  • i
    i am logged in ...
  • i
    Is this already fixed I need to upload a couple of tickets.
  • p
    We cannot reproduce this problem yet
  • p
    please try using a different browser
  • f
    I was not able to create a request, used the audio workaround to pass the captcha but sending just reloads the page. Prefilled email address is also not marked as filled, so you have to write it manually. Win10 Chrome & IE
  • p
    @fresh-tent-43300 thanks for info. This issue is not reproducible for us for some reason, so i will remove the captcha for logged in users altogether
  • p
    Regarding the email, i needed to remove prefilling for now (in the sense that a value is put there), as people were confused by it (if portal user configured is using different email than theirs, etc). So it now just suggests the email that is configured for the user without putting it as value
    f
    • 2
    • 1
  • g
    Hi I tried to create a new case - using Chrome on Mac, being logged in - but I cannot complete the captcha, and also sometimes the e-mail address is not valid although it is filled correctly. In incognito window without being logged in it worked.
  • p
    can you please let me know what browser you are using?
  • p
    the exact version
  • g
    Version 94.0.4606.81 (Official Build) (x86_64)
  • p
    Thanks Sarah, will be taking a look
  • p
    @gentle-architect-75453 can you please update your browser? I cannot reproduce this problem with
  • p
    sorry, just saw that this is the beta, will try with regular version
  • p
    but i can also not reproduce it with your version. Can you please let me know what plugins you are using?
  • g
    if you are referring to add blockers or similar things I don't have any plugins, I have extensions like xdebugger, Page Ruler but none that should block the captcha
  • i
    Hi đź‘‹, i'm also unable to create a new case:
    b
    p
    • 3
    • 7
  • n
    Hi, i'm cannot create a new case:
    p
    • 2
    • 5
  • p
    <!here> to everyone that was having problems with captcha. We could never reproduce it so we don't know what was wrong. It is probably a combination of factors. We now have removed the captcha from the portal for logged in users. So if you continue to have problems, please log in and you should be good.
  • f
    Hey all! I missed a category trying to ask for ES version update (which can´t be done by code deployment). Either adding such request type or a "general" one in the Hosting Change Request could help. Thanks & all the best for 2022!
    âś… 1
  • p
    Thanks for Feedback Fred. Will think about how we can improve that
  • f
    It would be great to have a link on “suggested solutions” to the knowledge db entry which is suggested. Seeing the title and half of the url is useless 🙂
    p
    • 2
    • 12
  • f
    Another customer wish 🙂 Could you add the title of the case to the case notifications? Would be easier to track it
    âž• 1
    p
    • 2
    • 3
  • p
    test
    đź‘Ť 3
    f
    • 2
    • 1
  • r
    @rich-solstice-79518 has left the channel
  • g
    @gentle-cat-57039 has left the channel
  • a
    archived the channel