Hi Anyone uses Epsagon for distributed tracing and monitoring ? I got a notice they are closing down ?

You did?! We use it extensively. They were bought by Cisco and I got a note to say the engineering team were working on a 'Cisco product' but I took that to mean they were integrating it into Cisco's portfolio.

I just had a demo with Lumigo, seems it has potential but Epsagon looks good. Are there any others you would recommend for serverless monitoring and distributed tracing?

yes it seems cisco just qcquired and closed it

Datadog?

all these datadog and newrelic etc are expensive and charge per user as per my earlier survey

Lumigo is built for serverless

but the pain is our whole team of 5 devs are trained to use it and now we have to learn something new, setup new slack triggers etc

Lumigo is probably what you’re looking for

yeah pricing is similar I have to ask for demo, but should be similar, as I saw they have some plugins for serverless (we still use SLS)

I had the demo this morning and it’s good if you are using python or nodejs as they can do the tracing with a lambda layer. Unfortunately they are still working on Golang lambda layer so I cannot take advantage of the auto-tracing feature.

But one problem while doing these migration will be, if we are using Seed (or serverless pro), then we can only epsagon or lumigo at a time. As they both create some subscription on cloudwatch logs. And one is used by seed. So I have to do a complete separate poc, but with serverless i can do, but no option it seems, I will just miss epsagon, they even detected anomaly in system and detected a infinite loop in event bridge 😞 . And luckily we use python, you can check Thundra also, they also have a very good sales and customer success team. Only reason i did not go with them was 1. Epsagon had a free form cloudwatch search inbult 2. also I could setup indexs on tracing fields (which passes from one service to another) and put alerts on that, in our earlier days it helped us solve many bugs

Time to learn the Elastic stack?

Personal feel is its in general for logging and might be costly to setup. And currently no idea about further tool chains, as the backend has lot of async code and one service to another via sqs, sns , buses etc, we need specialized tools for proper monitoring

Thundra, New Relic, Dashboard

New Relic was costly. Thundra as per I remember it was flat priced

Just had it confirmed from Ran Ribanzaft - CTO/cofounder that this is the case.

Hi Ross, yes unfortunately that's the case. It applies to everyone, so you should have around 30 days more until we close it.

These guys are sellouts lol

everyone will be with that money 😄

WTH!!

Too low or too high? As in, they are taking too long to appear?

@Joe Kendal sorry, too long to appear.

An outrageous breach of customer trust. I told Ran that, he's offered to recommend alternatives! What a bizarre world - company builds great product, company gets bought, product is shutdown, founder of company will recommend competitors to help the transition

Epsagon is near real time logging.

@Adrián Mouly Yep, that is definitely the case for me too. Very problematic

@Ross Coundon can’t believe this… been a customer in my 2 last jobs, just because it was a great product. I’ve been recommending this stuff for years.

But they are honest at least, just before their acquisition announcement I emailed them for yearly contract, but surprisingly they told to be on monthly as it will be cheaper for us, now makes sense

Likewise

@Joe Kendal I used it at the beginning of the year, when joined a new job, we tested Lumigo and Epsagon.

I also recommended this to 2 of my friends companies and one implemented also 🤐

I’m angry right now.

Me too

Ah, that is terrible then. Monitoring should have realtime alerts

We need an SST construct that automatically configures CloudWatch Alarms, X-ray tracing etc.

@Sourav Sarkar not going to recommend anything else in my life… or maybe yes, but not with this level of fanaticism.

Deploys once, self-hosted in your AWS account, using Lambda layers

We need an SST construct that automatically configures CloudWatch Alarms, X-ray tracing etc

---> i saw there are github projects who do these even with slack integration, but I doubt the quality will be like a enterprise grade product, I specifically liked their UI for post mortem bugs

Slack should be a prop as well

Anyone checked out https://www.thundra.io/apm ?

I tried long ago

that's useful, thanks.

I just wonder if similar fate happens with some low code tools I use, if salesforce / servicenow acquires retool and shuts down, i will literally be fired 😛

From Ran

From what I've heard among customers in the past and my evaluation I would go with Thundra. My impressions were that it is a more mature solution, that offer wider features and functionality. 
There's also datadog but it's crazy expensive..

This is unfortunate, we reached out talking about integrating with SST and found that they’ve moved on and that the integration won’t be relevant anymore.

@Jay worst news ever, my CTO is not happy with this.

Yeah it’s really unexpected because this was a sizable acquisition. At the very least it should’ve been some sort of integration into Cisco’s other products.

Yeah.

Yeah really strange that it happened so fast. I wonder if there’s more to the story.

I was contacted by Nitzan Shapiro and Ran Ribanzaft who have both offered to help with the migration. Basically contracts are being honoured and so we're okay until March 2022. Both have apologised but neither has really shed any light on why. I'm going to try to find out more.

Lucky that we went with Lumigo I suppose.

@Guy Shechter lucky you, we tried it and paid for it for 3 months… and then we switch back to Epsagon.

https://www.linkedin.com/posts/lumigo_epsagon-to-lumigo-a-step-by-step-migration-activity-6864271396915163136-XT1k 😄

Received this from Epsagon today! Hi Ross! Hope you are doing well. We wanted to clarify on the future of the Epsagon platform and share with you the latest news. The Epsagon platform will remain fully operational for our customers, free of charge, capped by our Professional Tier (10M/month). We will release an official announcement very soon.

Oh so they aren’t shutting down?

This is crazy.

I think someone in the Cisco PR department has had a word

They are letting go a huge client base.

got same communication, they are saying till 10M traces its free, we are far below that limit at this time !