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#secoda-support
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modern-dress-34530

12/04/2021, 4:21 PM
QQ - is this a whitelisting issue on my end? Asking b/c I'm able to connect + run an extraction without a problem (w/ no whitelisting) but I get this error when running a query in Docs. Thanks!
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elegant-house-93198

12/04/2021, 5:21 PM
Hey Alex, based on the error shown it does look like it's a whitelisting issue. You’ll have to whitelist 35.175.75.15 for your database
😒ecoda: 1👍 2
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modern-dress-34530

12/04/2021, 8:20 PM
Thanks!
5:35 PM
@elegant-house-93198 Still debugging this. It still does not work after whitelisting. Is this connecting over SSL?
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elegant-house-93198

12/07/2021, 10:14 PM
This was on our end, apologies about that. We’ve been able to fix it without having to redeploy. Let us know if it’s working now for you!
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modern-dress-34530

12/07/2021, 10:59 PM
Perfect! Thanks so much
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