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# secoda-supportw
wooden-spring-14915
03/14/2022, 7:51 PMThis message was deleted.
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elegant-house-93198
03/14/2022, 7:53 PM
If they update their name to not be undefined in the Profile settings then they’ll show up. They shouldn’t have an undefined name though, so that’s a bug we have to fix. cc @careful-application-95617
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blue-ocean-91219
03/14/2022, 8:28 PMThey don't seem to be able to update their name on their profile and for some reason, it says "not active user"
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elegant-house-93198
03/14/2022, 9:20 PM
Oh that’s an interesting issue, I think what happened was that they were pulled in while doing the dashboard extractions from PowerBI so that’s messed things up when they’ve onboarded. Let me see if I can fix the issue.
elegant-house-93198
03/14/2022, 9:25 PM
Can you let me know if you can see Brett now @blue-ocean-91219
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blue-ocean-91219
03/14/2022, 9:37 PMOkay, I now see his name under Groups but he's still not under Members
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elegant-house-93198
03/14/2022, 9:44 PM
If you refresh your page, can you see his name?
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blue-ocean-91219
03/14/2022, 9:49 PMI do now, thanks!
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