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#secoda-support
    b

    blue-ocean-91219

    6 months ago
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    One of our "Viewer" users isn't displayed in the Members section, only in the Groups section. Also their name in Secoda is "undefined"
    e

    elegant-house-93198

    6 months ago
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    If they update their name to not be undefined in the Profile settings then they’ll show up. They shouldn’t have an undefined name though, so that’s a bug we have to fix. cc @careful-application-95617
    👍 1
    b

    blue-ocean-91219

    6 months ago
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    They don't seem to be able to update their name on their profile and for some reason, it says "not active user"
    e

    elegant-house-93198

    6 months ago
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    Oh that’s an interesting issue, I think what happened was that they were pulled in while doing the dashboard extractions from PowerBI so that’s messed things up when they’ve onboarded. Let me see if I can fix the issue.
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    Can you let me know if you can see Brett now @blue-ocean-91219
    b

    blue-ocean-91219

    6 months ago
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    Okay, I now see his name under Groups but he's still not under Members
    e

    elegant-house-93198

    6 months ago
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    If you refresh your page, can you see his name?
    b

    blue-ocean-91219

    6 months ago
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    I do now, thanks!
    🙌 1
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