Thread
#secoda-support
    a

    able-computer-89442

    3 months ago
    Hello Support Team! I recently saw that one of our documents went missing and I was hoping there would be a way to recover it. Can anyone help with this?
    l

    limited-solstice-12595

    3 months ago
    @careful-application-95617
    c

    careful-application-95617

    3 months ago
    Hello Matt, do you happen to know the name of the lost document by any chance?
    a

    able-computer-89442

    3 months ago
    Hello Kash, yes it was something close to "SSO Python Connection"
    Or "SSO Snowflake-Python Connection"
    e

    elegant-house-93198

    3 months ago
    @abundant-crowd-2724 did this document get renamed/deleted? We’re not seeing any history of the document based on the name that @able-computer-89442 has sent.
    a

    able-computer-89442

    3 months ago
    None of us deleted it. I think that it got dropped somehow after an update. We didn't notice it until recently so not sure when exactly that happened.
    Also it wasn't renamed
    e

    elegant-house-93198

    3 months ago
    How long ago did you create the document, roughly?
    a

    able-computer-89442

    3 months ago
    Around March 18th
    c

    careful-application-95617

    3 months ago
    Was it a dictionary term originally? I found a deleted dictionary term named “Connect Via Python SSO” in the database that I restored. The URL for it should be: https://app.secoda.co/dictionary/8d56630c-327a-4b62-81b3-cd21eb3831e1
    a

    able-computer-89442

    3 months ago
    That's the correct one! Yes I must have created it as a dictionary term in the first place. At some point we moved all of our other articles into Documents and this one got left out somehow. Thank you so much for your help!