Secoda Community

I think that <@U02C14D2KKJ> might be able to shed some light on this and how his team is using the product. The “ask a question” feature is used quite a bit at Partnerstack

i’ll send over the documented process we use

basically it’s like a ticketing system that’s integrated with slack, that we review every morning as a team, and asign the questions

that way it is manageable / doesn’t get overwhelming

<@U02C14D2KKJ> how does your team about SLA’s? Do you share what the expected response / solve time is for a ticket?

some questions we had hanging for several months tho lol

all depends on if the data is readily available or not