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# secoda-supportw
wooden-spring-14915
12/15/2023, 10:27 PMThis message was deleted.
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best-answer-87711
12/15/2023, 10:29 PMHey Matt! Hope you're well.
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able-computer-89442
12/15/2023, 10:29 PMHello Prab, same to you
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best-answer-87711
12/15/2023, 10:32 PMThanks Matt! In general, if files are archived, you should be able to see them within the archived/trash window. If you click command+k, you should be able to scroll and see the "trash" option:
best-answer-87711
12/15/2023, 10:33 PMWhen you click Trash, are you able to see the resources there?
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able-computer-89442
12/15/2023, 10:34 PMI don't see where that menu is, I don't have admin privileges on our account if that is needed.
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best-answer-87711
12/15/2023, 10:37 PMIf you click the alt or command key on your keyboard followed by the "k" key, this window should pop up
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able-computer-89442
12/15/2023, 10:38 PMShould I be on a specific window for this to appear because it's not working for me
able-computer-89442
12/15/2023, 10:39 PMNevermind, control+k is what made it work
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able-computer-89442
12/15/2023, 10:40 PMAnd I was able to find the doc I needed! Thank you Prab. thankyou
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best-answer-87711
12/15/2023, 10:41 PMAwesome, no worries at all!
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able-computer-89442
12/19/2023, 3:42 PM@best-answer-87711 Hello, hope you are doing well. Wanted to reach out because I have lost access to the archived record again and when I try to go to the trash I get redirected to https://app.secoda.co/403 . Is this something you can help with?
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best-answer-87711
12/19/2023, 3:43 PMHey Matt, just taking a look for us!
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able-computer-89442
12/19/2023, 3:47 PMForgot to mention that I had my other teammates try to access the trash and they are met wit the same behavior.
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best-answer-87711
12/19/2023, 3:49 PMYep, can see the same on my end. If you try changing the url from 403 to archived instead at the end - does it load up for you then? Reaching out to the development team to take a look into this for us as well.
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able-computer-89442
12/19/2023, 3:49 PMNegative, that sends me back to the 403 page
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best-answer-87711
12/19/2023, 4:06 PMJust tested in our test workspace and it seems that the page is only accessible by "Admins". Was there a recent change to your specific account's role in Secoda?
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able-computer-89442
12/19/2023, 4:22 PMInteresting, I never had admin access in the first place so not sure how I was able to access it last time. I'll check with my team to see if the admin can access it.
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best-answer-87711
12/19/2023, 4:42 PMActually, got some more context for us Matt. There was a recent change where the trash bin access was updated to admins only, however I'm having the team look into this for us. In the meantime, I would recommend having an admin restore the page/resource you're looking for so you're able to access it.
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able-computer-89442
12/19/2023, 4:43 PMThanks for the updated context Prab. I've done just that and am waiting for our admin to restore the page. Thanks again for your time and help!
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best-answer-87711
12/19/2023, 4:43 PMNo worries at all!
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able-computer-89442
12/19/2023, 4:47 PMOkay our admin tried to access the archive and it's just and empty page for them (they are not seeing the 403 url, just an empty page).
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best-answer-87711
12/19/2023, 5:03 PMAppreciate the update Matt. Sometimes the page can take time to load up, if they click refresh, are they still not seeing the list?
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able-computer-89442
12/19/2023, 5:06 PMUnfortunately nothing on refresh
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best-answer-87711
12/19/2023, 5:07 PMHmm, definitely odd. For context, what is the email of the admin accessing the archived page?
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able-computer-89442
12/19/2023, 5:08 PMKevin.Bennett@us.panasonic.com and I will add him to this thread as well so he is in the loop (CC: @abundant-crowd-2724)
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best-answer-87711
12/19/2023, 5:12 PMI just tested on our end and they do seem to be loading up. @abundant-crowd-2724 could you also test in Incognito mode if possible?