Diff vertical. But for most SaaS orgs - customers success reports into Head of the Revenue Dept. (CRO, SVP - Revenue).
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Ahaan Pandit
09/30/2022, 8:11 AM
Yeah, I have seen that. I guess it works best that way?
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Rishabh Rastogi
09/30/2022, 8:59 AM
Head of CS does (& should) report to CRO
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Ramya
10/03/2022, 3:27 AM
@Ahaan Pandit In some scaleups, CS tends to handle to inbound lead cycle from discovery to convention and managing the LTV. Such teams report to the Head of Growth