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Diff vertical. But for most SaaS orgs - customers success reports into Head of the Revenue Dept. (CRO, SVP - Revenue).

Yeah, I have seen that. I guess it works best that way?

Head of CS does (& should) report to CRO

@Ahaan Pandit In some scaleups, CS tends to handle to inbound lead cycle from discovery to convention and managing the LTV. Such teams report to the Head of Growth

Usually CS team reports to Head of sales / CRO.