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Intercom, Customer.io, Crisp -> Take your pick!

we use Customer.io for the Trivia app customers

I have used Active Campaign for the same, worked pretty well.

@Parth Shrivastava what was the instrumentation like?

Sendgrid is also good

Send your events to Active campaign via API or Segment to capture behavior data. We can use these events are triggers for these emails using Automation feature. URL based triggers were in-built in AC - so that was sorted as well.

@Chirag Parmar let's not plug our own products. Thanks.

Don't get the logic behind this, but sure!

Have used Webengage/customer.io

@Chirag Parmar - you work for Webengage. Hence my message. A better way to recommend your own product is to categorically mention that you work at the company.

https://www.getmoda.io/ - i found a new kid 🙂 looking forward to early access

More power to you @Shaf !

@Chirag Parmar hum hai na 🙂

I heard pendo can be used? 🤔

If you're using Hubspot CRM, try sending the point of action from your product to a Hubspot custom property. From there you can setup a workflow for the respective actions and send emails, slack notifications, etc. (We're using this method and I would be happy to help if you wanna implement the same. This eliminates all the thordparty tool costs and you can maintain all the records in one CRM).

HubSpot CRM thing is a good for starter but the issue arises when there are a lot of action items 15+ and users can a perform a single action multiple times creating issues for the workflow

Intercom @Shaf Intercom! look no further. And if you’re into bots, have Mr. Dwight Kurt Schrute open the convo for you like a PRO [Assistant (to the) Manager] — just saying. (he def. has a charming personality)

@sv410_ looks like an analogous situation. Am recalling our morning conversation.. :)

+1 for customer. io

Thanks everyone for the inputs.

@Shaf As a product marketer at Mailmodo, I invite you to check us out. Your transactional emails become interactive with Mailmodo and you pay based on email volume. https://www.mailmodo.com/pricing/

Intercom is the best tool for this use case. I used intercom to manager 16M users and it turned out pretty well.

thanks for the inputs everyone. Have passed it on to the PM who'd originally asked this question to me on DM.