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As a market analyst, I just see humongous activity in the Customer Service, CRM, Chatbot space. Not only are the big companies growing big, but so are niche players. I wrote a post articulating opportunities from Freshdesk’s perspective. Might be interesting. https://www.linkedin.com/posts/patelchirayu_freshworks-gotomarketstrategy-competitiveintelligence-activity-6904398279556112384-Lh7s