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# markops
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All attribution models are wrong. Some are useful. ๐Ÿคฃ
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@Sai Teja or @Sid can answer this better
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@Swarnendu Dutta - Interesting question because I feel all attribution tells is what you want to confirm. We use conversion analysis from Ad interface + our own first touch and multi touch report (h/t to factors.ai)
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For marketers paid attribution data is always a challenge. Especially if your sales cycles are long/ yours is a mid-market or enterprise product that involves multiple stakeholders from the same company. Firstly understand the customer journey and then work on an attribution model that will help you to interpret the revenue analytics. Apart from GA and Hubspot data. Tools like Dreamdata and Factors.ai helps you understand the journey and revenue analytics.
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+1 for Factors.ai
Do we have someone from Factors in the community? @Shaf
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Factors.ai have their own community ๐Ÿ˜›
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lol didn't know that @Shaf
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Interestingly, marketers use attribution to prove their worth to the management. If the marketing ROI is not questioned, the attribution//marketing analytics tools don't have much use. Here Casey Winter makes the case for why marketing analytics is bad business - https://caseyaccidental.com/marketing-analytics
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We'll add the founder in sometime.. We want to make sure this is a safe place where marketers can speak their mind..once we know how to add external folks while keeping that theme alive.. we'll do it
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@Shaf - true. If Marketers did not have the pressure of proving themselves, then attribution would not be added. It would then come to one pipeline with cost (across)
@Sai Teja - even if you understand the customer journey, arriving at an attribution model would be a challenge. The time spent in that could / would be better utilised in optmising campaigns then this. Again from the POV of pre-seed to Series A/B. I think post Series C once optimization kicks in, maybe this project would make much more sense
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I had recently come across a poll in LinkedIn where marketing owns around 40-60% of the revenue target. As a result, there is greater focus on marketing attribution and ROI. And paid channels are important. Money & time is being spent. The fact is that there is a distrust or low confidence in paid data comes from: 1. The tracking setup is wrong or have issues 2. Teams across don't agree upon the attribution model 3. Lack of documentation around reporting From what I understand these are simple but essential points to take care of before scaling up mainly from a pre-seed to series A/B pov. Any other foundational points which I missed here?
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No 3 is by far the most common
The biggest distrust is that Marketing is actually generating revenue ๐Ÿ˜‚
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doing the job for sales sans commissions
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Its 100% true @Swarnendu Dutta Also the data we gather is not properly migrated in to BI to analyse that full potential.
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I feel, marketing attribution is closer to reality when we talk about self-serve or small ticket digital businesses. As the deal sizes increase, there are a lot of things that come under โ€œmarketingโ€ and attributing a lot of intangible things is impossible, There is more to marketing than just the digital funnels. Things like - product, brand reputation, customer support. onboarding documentation, your 3rd party vendor reviews and ratings, recall etc etc. And most of the marketers do not want to talk about it if the attribution model is telling a positive story but these all are very well brought out when things are negative ๐Ÿ™‚ (All the marketers might end up hating me for this post) - but learnt this the hard way after failing to build a marketing attribution software company and building a decent enough product.
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Also, why not to build a marketing attribution product - your ICP (the VP /head of marketing) is the biggest critic of your product as wellโ€ฆ
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This is truly the biggest annoyance - worst part is all the parties will be cribbing - no steps would be taken towards solving it. I don't think there is a perfect solution. Right?
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Hi All, Will add my few cents from my experience. Actually Attribution is a negative term. Kind of showcases the feature as a way of proving the work done by marketing/who to assign credit etc. Secondly, how many ever touch points you integrate and get in data from, there is dark social tocuhpoints which will never get captured.
I believe the better way to look at it is as customer journey analytics and how the journey paths, account/user attributes ( like city, industry, channel, campaign) impact pipeline/revenue. This covers all measurable touch points, and gives a very good view of what works and what doesn't for the marketer to take action/investigate more.
Further, from a tool/product for attribution is uni dimensional. Add analytics capabilities, standard metrics, funnels; plus alerts/insights (rule/pattern based) you have a more comprehensive daily use product to be part of your decision making. But again, the context is important. What is the stage of the company, PMF (pre/post), etc. determine the need for the product.