This message was deleted.
# generals
Slackbot
04/03/2023, 11:46 AMThis message was deleted.
a
Anand
04/03/2023, 12:55 PMHave used Zendesk in the past and quite liked it.
k
Ketan Pandit
04/03/2023, 1:26 PMThanks @Anand. ZD may be an overkill for us
a
Anand
04/03/2023, 1:30 PMYeah! My use case was just around the knowledge base and its insights, which most probably won't be the primary criterion here. So better you speak to some CS folks.
p
Parth Shrivastava
04/03/2023, 1:42 PMTry Kommunicate - simple and what is does. BTW I used to work there before. So sorta plug - but they are what a simple customer support tool should be
a
Anuj Adhiya
04/03/2023, 2:33 PMUsed HappyFox in the past - worked great.
Super responsive team too.
Know the founder if you're interested - can intro
k
Ketan Pandit
04/03/2023, 3:04 PMThanks @Parth Shrivastava ! I’ll check it out.
Ketan Pandit
04/03/2023, 3:05 PMThanks @Anuj Adhiya - awesome. Yes please!
v
Vijay Choudhary
04/03/2023, 5:21 PMlil expensive but have heared good reviews of crisp.chat
a
akbansa
04/04/2023, 3:52 AMWe have used Intercom and Freshchat both. Intercom is excellent but expensive, while Freshworks is okayish but cheaper.
k
Ketan Pandit
04/04/2023, 4:29 AMThanks @Vijay Choudhary I will check it out.
Ketan Pandit
04/04/2023, 4:30 AMThanks @akbansa I’ve asked for an intercom demo. Even for startup’s the plan is at 65usd per licence per month for a year. After that I think it will skyrocket
a
akbansa
04/04/2023, 4:48 AMTheir pricing work on QAU (quarterly active users), but you will actually love the ecosystem they provide (every additional piece comes with a price tag). I am not sure if they provide free access to a limit (earlier they used to), ask their team.
✅ 1
a
Anuj Adhiya
04/04/2023, 5:49 PM@Ketan Pandit DM me your email fit the intro when you have a minute
k
Ketan Pandit
04/18/2023, 5:52 AMWe went ahead with HelpScout. Happy to answer any questions, anon or otherwise.
✅ 1
2 Views