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Live Chat Recommendations
# 📒・feature-requests
c
TLDR; Add JS Event Listeners, more styling customisation and focusing inputs, attach to window in JS and add bouncing chat bubble for better UX I've been changing our Voice Agent to a live chat so we can add live chat to our website. I've come across a few things that I think would be good nice to haves 1. When you type a message, submit it, it dissables the input but as soon as the AI has replied, it un-focuses the input, it's a little annoying. I could maybe understand un-focusing on Mobile due to the keyboard taking up majority of the screen's real-estate. 2. Javascript Events. I.e: When a message is sent (from user or AI), you could trigger an event. When the conversation has ended, you could trigger an event (I know you have webhooks for this but it's just an example), when the live chat window has been opened etc. 3. Give us more styling options. I get it you want to keep it simple but it's really annoying to try and change the size of the window. I want it to be more full screen of which I have to make a listener, wait for something to be added to the DOM and then change the shadow-roots CSS. It's just very long winded and I feel like this could be so easily changed just via variables or just allowing us to insert a style block to override the defaults (whether thats via a data attribute or a javascript event listener). 4. Attach the live chat to the window in JS so we could have window.retellAiLiveChat Or something and then we can just call``` window.retellAiLiveChat.open()``` just to give us more options and functions that we could call 5. Bouncing Eclipse when AI is thinking just to let the end user know something is happening, better UX