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Yeah, that’s a common issue with Retell when loud ...
# general
m
Yeah, that’s a common issue with Retell when loud TVs or nearby voices overlap the caller’s speech. The best fix is usually improving VAD/noise suppression and tuning speaker prioritization so the agent focuses on the main voice only. I’ve handled similar voice-agent issues before and can help improve this directly. Is this happening mostly on phone calls, speakerphone, or app/browser audio? @scefali