Hi,
I'm facing an issue with outbound calling in batch campaigns, specifically for international numbers like Pakistan (+92) and UAE (+971), Bahrain and many other countries
Even though:
* Twilio is properly connected
* Geo permissions are enabled in Twilio
* “All countries allowed” is enabled in Retell
…the calls are still not being initiated.
Additionally, I noticed that when I upload a CSV file for batch calling, the phone numbers are being modified during the import process. For example:
Original number: +923361139xxx
After upload in Retell: +9233610000
Because of this, calls don’t go through.
I also tried a workaround suggested by Retell AI (adding a ' before the number in CSV). After doing that, the numbers appear correctly in the system, but calls are still not being triggered.
This is currently blocking my outbound campaign.
Could anhyone please help me understand:
1. Why the numbers are being modified during CSV upload?
2. Why calls are not going through even after enabling all required settings?
Would really appreciate your help here 🙏