Can you clarify what capabilities are available in the staging environment, and how closely it mirrors production for testing purposes? Voicemail Detection Accuracy We currently have voicemail detection enabled, but it does not appear to be fully reliable. In several cases where a voicemail is reached, the call ends with agent_hangup or user_hangup. Can you provide examples or guidance on how voicemail detection outcomes should be handled and validated? Scalable Solution Feedback We’ve designed a scalable approach for our implementation. Can we walk through our solution with your team to get feedback and identify any opportunities for improvement or optimization? API-Based Testing in Staging Is it possible to execute and validate staging tests via API, specifically using conversation flow or response engine configurations? If so, what is the recommended approach? Transfer Agent & IVR Handling For transfer scenarios involving IVR systems, we are currently using a workaround. Are there recommended best practices or native solutions for handling IVR navigation more effectively?