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Don't receive OTP code for log in
# ❓・bug-report
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Hello @Omar Ashraf | Community Lead @Colin - Integrations @ Retell AI @Shehroze -Support @Retell @Caio@RetellAI We don't receive OTP for authorisation to our email group itdep@airis.space This is urgent!!! It's a third ticket to your, but we didn't get an answer about the result
s
Hi @Phill
I again report this to the team to check.
Hi @Phill Can you restart phone and see it that works?
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@Shah - support @ Retell AI Why phone? We still didn't get any OTP in our email
@Omar Ashraf | Community Lead @Colin - Integrations @ Retell AI @Shehroze -Support @Retell
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Hi @Phill I have reported the issue again
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@Shah - support @ Retell AI Which status now?
s
Hello @Phill Team can see you are still able to log in, so they are not sure what the exact issue is.
Is it that you are logging in using MFA phone but unable to do so with email?
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Yes, we can log in using MFA phone but not email We don't receive OTP in our email I sent email above And we check spam and other tricks but do not receive
s
ok i have send your response to team ill keep you updated
Hi @Phill you should be able to get the otp now
p
finally it works, thank you