URGENT - Agent isnt recognizing voicemail and on “...
# ❓・bug-reportg
George ‼
03/05/2026, 4:00 PMAs well, during our testing, what the caller hears on the other line is NOT the same as what's in the recording. Callers are sitting on hold with the ring tone for 30s + with nothing.
call_cf378d1d068c26cd15bd72dc5ac
call_cb361723b827477796b1f1efa11
call_ad73d9092f4809bde0a4dc05733
call_54980ed117a2e2630e5fdf93cdc
call_fbdeb94d8f39472fa89b9e6a690
call_9445381254b4423c43223417292 <-- THIS ONE is bad
s
Shah - support @ Retell AI
03/05/2026, 4:05 PMHi @George ‼
Shah - support @ Retell AI
03/05/2026, 4:05 PMCan you share your agent id
z
zachsents
03/05/2026, 4:05 PMagent_9016e2c142d7485c5e3de2239c
g
George ‼
03/05/2026, 4:06 PMThis is one of our team members^
s
Shah - support @ Retell AI
03/05/2026, 4:06 PMOk i report this to the internal team to check
g
George ‼
03/05/2026, 4:07 PMalso occuring with - agent_5c99a93f3b252cfad546c78db2
s
Shah - support @ Retell AI
03/05/2026, 4:08 PMOk @George ‼
Shah - support @ Retell AI
03/05/2026, 4:08 PMI have sent it to the team
g
George ‼
03/05/2026, 4:09 PMThank you. Please keep us updated!
z
zachsents
03/05/2026, 4:30 PMany updates ? this is somewhat of a major outage for us
g
George ‼
03/06/2026, 12:44 AM@Shah - support @ Retell AI any updates?
z
zachsents
03/06/2026, 7:40 PMLooks to be working as expcted now