Agent voices do not appear
# ❓・bug-reports
Shehroze -Support @Retell
03/04/2026, 2:29 PMHi @MOROSINTABACO
Shehroze -Support @Retell
03/04/2026, 2:29 PMCan you share your agent id and org id
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MOROSINTABACO
03/04/2026, 2:30 PMAgent id: agent_08cb3037683c3a471b7df6febe
MOROSINTABACO
03/04/2026, 2:30 PMIs the workspace id the same as orf id?
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Omar Ashraf | Community Lead
03/04/2026, 2:30 PMHello @MOROSINTABACO , what voice you were using ? a custom voice ?
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MOROSINTABACO
03/04/2026, 2:30 PMCustom one
MOROSINTABACO
03/04/2026, 2:30 PMFrom eleven labs
MOROSINTABACO
03/04/2026, 2:32 PMworkspace id: org_TZ3Y9UfnraImxd3m
MOROSINTABACO
03/04/2026, 2:32 PMBut it happens in all my agents I can not acces any
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Omar Ashraf | Community Lead
03/04/2026, 2:35 PMThanks , the team is working on it right now , can you try to update the agent voice id using the API with a different voice for example this one ?
11labs-Cimo
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MOROSINTABACO
03/04/2026, 2:36 PMHow do I update de Agent id?
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Omar Ashraf | Community Lead
03/04/2026, 2:36 PMagent voice id
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MOROSINTABACO
03/04/2026, 2:36 PMI can only copy it
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Omar Ashraf | Community Lead
03/04/2026, 2:38 PMit should be working now
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MOROSINTABACO
03/04/2026, 2:41 PMYe it is ty
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Omar Ashraf | Community Lead
03/04/2026, 2:42 PMCan you try to use the same voice again , and see if it working or not !
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MOROSINTABACO
03/04/2026, 2:43 PMYes it works
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Omar Ashraf | Community Lead
03/04/2026, 2:44 PMI mean the custom voice
Omar Ashraf | Community Lead
03/04/2026, 2:44 PMbecause I see you still using Cimo
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MOROSINTABACO
03/04/2026, 2:45 PMNo, I am using the custom one
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Omar Ashraf | Community Lead
03/04/2026, 2:45 PMYes you are correct , thanks for confirming
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MOROSINTABACO
03/04/2026, 2:46 PMTy for solving the problem