Invites are not working.
# ❓・bug-reporta
adeelimam
02/26/2026, 5:17 PMHi Everyone,
Invites are not working. My client sent me invite for his account and when I try to accept the invite using the link, page gets loading and nothing happens.
https://cdn.discordapp.com/attachments/1476629228978962532/1476629229243207710/matt_retell.png?ex=69a1d1a2&is=69a08022&hm=fb27319b785995c5b9d68eac2c1f1c3d324f521aa22c78249392ed160760508b&
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Shehroze -Support @Retell
02/26/2026, 5:33 PMHi @adeelimam
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adeelimam
02/26/2026, 5:34 PMHi
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Shehroze -Support @Retell
02/26/2026, 5:35 PMDo you see any errors
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adeelimam
02/26/2026, 5:35 PMNo I haven't saw any error. If you want then I can record a loom video
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Shehroze -Support @Retell
02/26/2026, 5:35 PMCan you try with a different browser
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adeelimam
02/26/2026, 5:36 PMtried different browser, incognito mode, tried after getting login to another device but nothing worked
adeelimam
02/26/2026, 5:37 PMIt's not only with this client I face this same issue with my other client's too
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Shehroze -Support @Retell
02/26/2026, 5:37 PMCan you send the org of his account and your email or from which you are trying to accept in dm so I can send it to team
Shehroze -Support @Retell
02/26/2026, 5:39 PMOk I report this to team to look
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adeelimam
02/26/2026, 5:39 PMI have other's ass well
adeelimam
02/26/2026, 5:39 PMcan I send all in DM
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Shehroze -Support @Retell
02/26/2026, 6:38 PMHi @adeelimam
Shehroze -Support @Retell
02/26/2026, 6:39 PMOne of your workspaces you are in has an open invoice, Pay the invoice or leave that workspace so you can join a new one.
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adeelimam
02/27/2026, 4:18 PMOk
adeelimam
03/02/2026, 4:27 PM@Shehroze -Support @Retell We are facing same issue today for other clients
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Shehroze -Support @Retell
03/02/2026, 4:35 PMDo they have any open invoices?
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adeelimam
03/04/2026, 4:43 PMno they don't have open invoices