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Retell AI

Hi! We're seeing a really annoying behavoiur, the message is being said before the user even picks up. The call started is not being the same as when the user pick ups. Is there a way to know when the user picks up to then send the message?

Appreciate any pointers! **Need this urgent**

cc <@1337167183893106748> <@695859345363173436>  <@1074218598458994738>

Hello <@715642502304104452> , can you share a call id that have this issue ?

One example is

Call id: call_138440ed15c00ec05519faebdd1

Hello <@715642502304104452> , how often this happens with you ?

I will report it as bug , but can you provide few call ids have this issue.

This happens every time I try to send a message from the AI before the user speaks (in outbound calls), I'll share more call ids

Every single one of my outgoing calls is doing this. Happy to provide some IDs

Hello <@335469210350387200> , his case is different he using custom LLM , for your cause you can just add like a second before ai agent speaks
https://cdn.discordapp.com/attachments/1471253644203655501/1471658869317959702/image.png?ex=698fbca0&is=698e6b20&hm=31f633a949d8e9aa2c3493325c7f6bae13d92cd17ad9c76beaf3a076955b0b6a&

hmmmm interesting. It seems that there is a variable amount of ringing after the call is considered "connected" before the person actually picks up. I'm assuming this is a limitation of the phone protocol? And I just need to add some manual delay?

I would assume the LLM would wait until the person says something before speaking by default. Is that an option?

Yes, make it user speaks first , instead of AI speaks first.

found it, thanks. Didn't realize the "begin node" had options.

Hi <@605090813025976344> Here I have some calls ids: 
If the user picks up at the instant: call_4d92d4511c640ff79a95a2f8d6c OK 
If it goes to voicemail it is also said: call_6ee92eedcfd24b1b83980a701fe
If the user takes a few seconds in pick up:
- call_1a26e19ce33d521c4ee4d6a3ee0
- call_65539774c353f34312c3fac7026
- call_4a337cbd0c1e54d809e01baeb27
- call_e018e0b5c1ad828b11ec2180b60

Let me know if you need more example thanksss!!

You are using custom telephony right ?
on your provider call history you can find the pcap file for this call.
This one 
call_1a26e19ce33d521c4ee4d6a3ee0