Hi Retell Team, Sharing the email details requested regarding the compliance inquiry. Email sent from: info@myhomepromotions.com Email received from: support@retellai.com We use Retell as a transfer agent to route calls to Vivint’s official customer service for order placement. We can provide any documentation needed to clarify our setup and ensure compliance. Thank you!!

Hi @Sebas86

Thank you!

Hello @Sebas86 , can you explain exacly what you want? you want to ask about compliance or your account is banned and want to un ban it?

Well I received an email saying my agent potentially violates TOS without proper documentation. I want to provide the proper documentation proving I am able to represent an authorized vivint retailer

Okay, send an email to support@retellai.com with the docusments and let me know when you do , and I will forward it to the team to unban it.

Okay. Should I provide documents showing we are authorized/are a vivint authorized retailer?

Yes @Sebas86 and when you do email let us know