We got a couple of calls that failed with disconnection reason Error_retell. The logs don't provide detailed information. Could you shed some light what might be going wrong? Call IDs:
- call_5c8350e1854de3f0ddfaa2e325b
- call_c157ae5b073fb60628bf496828f
s
Shehroze -Support @Retell
02/06/2026, 8:27 AM
Hi @Stan
Shehroze -Support @Retell
02/06/2026, 8:27 AM
I sent these calls to the team to look and comeback with answer
Shehroze -Support @Retell
02/06/2026, 5:48 PM
Hi @Stan this was a temporary issue and should be working fine now.