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Retell AI

Hello! We've had a few calls recently where the agent is requested to transfer the caller to the office, then when the office picks up the phone and speaks the agent ends the transfer, deems it unsuccessful, and ends the call accordingly. How can we get the agent to be more accurate in knowing when a transfer was answered?

call_9736f61c4153be2e4f1528775f5

I report your issue to team and let you know

check  you have enabled human detection and auto greet option and also increase the agent detection timeout

Human detection and auto greet are turned on, detection timeout is set to 40 seconds (plenty of time for our offices).

Hi <@1417977410938470442> 

Have you tried to configure the Transfer Call function further by setting the Whisper Message or Three-way Message?

Hello <@1417977410938470442> , 
The transferee , did sound like a voicemail , if you are sure that a person will always pick up turn this off.
https://cdn.discordapp.com/attachments/1468335489374228532/1468979060930510888/image.png?ex=6985fcdc&is=6984ab5c&hm=b1fba0ece321201d16abae5a9d0f53d19f0e9963f91696b9fc41849e356bc85f&