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Issues in Flex Mode, MCP Tool calling
# ❓・bug-report
i
agent in conversational flow, when agent in flex mode, mop tools calling does not work, always sends json body. When userd in rigid mode everything works fine. The mop tool calling is not working fine on flex mode in conversational flow
s
Are you using Equation edges?
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no, prompt transitions. Works perfectly find in RIGID mode without changing a single setting.
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provide call id and organization id
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call_1bc833142abedab8ff9fb2b76f8 org_YJ7kGMbmD4kF9skl
call_5adf6108004122e45cbfac6fdb0
Same agent when rigid calls same tools correctly- call_3f8978dcdb394136eb915db8b47
s
I will share it with team and will let you know
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@Shah - support @ Retell AI is there a timeline i can expect for this to be resolved?
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@IS - LeadsCo Team is pushing a fix for this , will keep you updated.
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@Shehroze -Support @Retell do you have approx time when this fix will roll out ?
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Dont know the fix time but team is working
Hotfix pushed , You can double check now, Thanks!
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Thanks alot guys 🚀
@Shehroze -Support @Retell @Shah - support @ Retell AI I tried. Its partially fixed. So works fine when calling the agent live on the attached phone number. But the issue still exists when i test this within the test mode via chat in the agent. Can you guys have a look into that aswell
s
Ok I send this to team
@IS - LeadsCo another fix has been deployed, can you recheck
i
Fixed. Thanks @Shehroze -Support @Retell