I have an issue where my inbound agent transfers the call to itself instead of the number that is stated in the transfer call function. It also seems to be happening at the same time during the day, around 9:30AM - 10:00AM, and also at 4-5PM. I will give you some call ids so you can check. call_c0d0500b4dfe20d33366b23cd00 call_ffef2de163b97d774765541acd6 Could this be an issue on the telephony provider side and not ours? Because I tried deleting the function and creating it again but it keeps happening at the same time throughout the day.

Hello @Pavle @ AutoAppoint , The call is supposed to go to the number that ends with 0293, can you let me know who owns that number and who is supposed to pick up ?

@Omar Ashraf | Community Lead The number is owned by my client and their front desk is supposed to pick it up. The phone provider is Comcast

Does your client front desk phone number forward the calls to you ?

they do, but this one is not setup for that, we have calls that are transferring to their front desk normally

I've report it to the team

@Omar Ashraf | Community Lead how long can I expect for the solution to this problem?