Hello! We tried exporting the call history but the 'direction' column was empty even if there are values in the platform https://cdn.discordapp.com/attachments/1464131075843555472/1464131076195749888/image.png?ex=697459d2&is=69730852&hm=66d4448928b57beeda9149f798330da44ed7eb42718d276d99ed8aea3562169b&

Hi! I can help with this. The 'direction' column appears empty because the export didn't include the direction data (inbound/outbound), even though it exists in your platform. Quick question: Are you able to see the call direction (inbound/outbound) when viewing these calls in the platform itself, or is it missing there too?

hello, yes I can see them in the platform https://cdn.discordapp.com/attachments/1464131075843555472/1464171407083573260/image.png?ex=69747f62&is=69732de2&hm=80aad8881c05a93f7ec325ef725fe94c02bcdf0aadc87d7c3b1daf397e963a13&

Thanks for confirming. Since the direction data is visible in the platform but not exporting properly, this is likely a bug in the export function or a permissions issue with the API/export settings. I'd be happy to help you fix this. This might require looking into your export configuration, API permissions, or the platform's export settings directly. Would you be open to discussing this privately so I can take a closer look and get this resolved for you? I can help troubleshoot and fix the export issue properly.

Yes please it would help us

Hi @teppie

Send me a request