Since about 2PM MST this afternoon we've had several calls come in where the transcript has been completely unintelligible, leading to the agent to completely miss understand information. This has happened across all agents regardless of build/set-up. Please review these calls below. As you can tell, the calls themselves are completely clear, but the agent is writing their transcripts like they are speaking an alien language. call_48784697728ef0f43d4301758b2 call_e5674c1e4e364452f56a3842090 call_38ead74eecd69623b21ff6255f4v call_4bb39300b98bf3c72ac5de9e8f6 https://cdn.discordapp.com/attachments/1464048913605464166/1464048913857384530/Screenshot_2026-01-22_at_5.06.07_PM.png?ex=69740d4d&is=6972bbcd&hm=710ee5886e3bd3702c0711f6b75bcabba22e5e82c99e27e40be0f20137c3f3b3&

Hello @George ‼ , there was a temporary outage on the provider and it’s fixed now

Thank you. Is ther a place I can go look to monitor these outages?

Hello @George ‼ , Yes You can check our status page :https://status.retellai.com/