Powered by
Web Call instead of Phone Call
# ❓・bug-report
n
Neil
01/19/2026, 9:04 PM
Can anyone help me with this? I have Sympana as dialer inside GHL, and its working for other subaccounts but for this one specifically, its calling as web call and returning an error. Thanks to those who can help! Cheers
https://cdn.discordapp.com/attachments/1462915737013321883/1462915737248338102/image.png?ex=6979d133&is=69787fb3&hm=8f3ecf6fc03e026e3861c07f47ea7dc6caf04806826c8792001f272550f542da&
https://cdn.discordapp.com/attachments/1462915737013321883/1462915737600524423/image.png?ex=6979d133&is=69787fb3&hm=fcb3bae12d769741a28927c1f2b593b2a8a3349fe87c48bb6800460d64fb8805&
s
Shah - support @ Retell AI
01/19/2026, 9:05 PM
hello
Shah - support @ Retell AI
01/19/2026, 9:19 PM
Check the subaccount's dialer configuration in GHL to ensure it's set up to make phone calls (not web calls) and also Verify the API integration is calling the correct endpoint (create-phone-call vs create-web-call)
Previous
Next