Hello everyone, does someone have this problem? @support @Support @Omar Ashraf | Community Lead @Florian - support @ Retell AI 🆘 ( This transfer error has been seen many times with our various clients - we have already lost one (please tell me how to fix this so it doesn't happen again) ////////////////////////////////////////// tool_call_id: 4d4e73a7e27eb1cd {"status":"Transfer call cannot be completed, probably don't have the permission to perform the transfer.. Please inform the customer that the transfer did not go through and offer to try again or assist them directly."} Call ID: call_8b50e6592c0faab4d4946d42c73 --- tool_call_id: transfer_call_c92871 {"status":"Transfer call cannot be completed, probably don't have the permission to perform the transfer.. Please inform the customer that the transfer did not go through and offer to try again or assist them directly."} Call ID: call_65f1cdc5783f2374e15b3e4abca

hello

Hello @ervinel , I see you are using the warm transfer with Displayed Caller ID as User's number, which your provider is rejecting , this option is supported for retell Twilio numbers ,for custom telephony it depend on your provider permissions, and here your provider is rejecting it, try to use Displayed Caller ID as Retell agent number.

Working on it right away. Will keep you posted. Thx for quick response.