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Retell AI

Hi team, I’m blocked from making outbound calls due to Persona verification failing.

I’ve tried verification multiple times using a valid government-issued Indian e-PAN via mobile camera, but it still fails.

Persona support told me this needs to be handled by Retell.

This is blocking usage of a paid US number.

Workspace ID: org_LbzD6y60Q5tPDLBn  
Account email: umersids11@gmail.com

Requesting manual verification or alternate KYC flow. Any help would be appreciated.

Send email at support@retellai.com with the supporting documents

sms verification messages are not being sent when signing to an account! can you fix this urgently! As I am trying to onboard a client

Okay I report issue to team and get back with answer