Hi, today I've received an email stating that a $200 payment was unsuccessful. I was in shock because I didn't understand where this payment could come from. When I logged into the retell account and checked the call history, it turned out that we've been a victim of SIPVicious attacks and there have been +3k 30 second long ghost-calls made over the last 3 days. The issue has been fixed but is it possible to waive this huge payment? https://cdn.discordapp.com/attachments/1459689770270855350/1459689770530771076/obraz.png?ex=6979f249&is=6978a0c9&hm=2451ab443191a38cad265842a7c57dcfa181bde7150fd1c12196b494639cd847&

Email us at support@retellai.com with the support documents

Any update? It has been a week since I emailed you. No response yet.

Send me your email from which you mailed

janek.bananek371@gmail.com

I have reported your issue to the team

Thanks, I appreciate it