Hi I have a few questions about Concurrency (Active Calls) in Retell: Is the concurrency limit applied per entire workspace/account, or per individual agent? Is there any way to check historical peak concurrency - for example, what was the maximum number of simultaneous calls we had in the past (daily / monthly peak)? Regarding pricing: When you mention $8 for Concurrency (Active Calls) — is this $8 per single concurrent call, or $8 for an additional bundle/pool (for example, each extra 20 concurrent calls)? Thanks a lot, we’re currently planning our scaling and need to size concurrency properly 🙏

Hello @Kate Samsonova - Concurrency limit is per workspace. - You can see used concurrency in the analytics. - Price is for increasing the limit not active calls.

Thanks @Omar Ashraf | Community Lead

The feature was recently introduced.