Hello! I had a phone call today where the agent just stopped talking mid sentence and the caller repeatedly tried to say "hello" to get the agent to respond. Why would this happen and how can I fix it?
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Shehroze -Support @Retell
01/07/2026, 6:56 AM
Hey @George ‼
Shehroze -Support @Retell
01/07/2026, 6:59 AM
You can try these things to resolve the issue
- If using a custom LLM, ensure your WebSocket server responds to all response_required events with content_complete: true
- Check your LLM server logs for timeouts or errors
- If using Retell's LLM, review your prompt for unintended NO_RESPONSE_NEEDED triggers
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George ‼
01/07/2026, 9:33 PM
Thanks! We're using Retells Chatgpt 5.2 and don't have and no response triggers. The agent stopped talking in the middle of a sentence she was speaking.
George ‼
01/07/2026, 10:24 PM
@Shehroze -Support @Retell Sorry, this item is not solved. Do you know why this could be happening if the above is true? Is it just a LLM glitch out of my control?
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Shehroze -Support @Retell
01/07/2026, 10:35 PM
U can change the model of gpt from 5.2 to some other