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callers with unknown or hidden numbers are failed ...
# ❓・bug-report
e
as title. unknown caller, failed transfer, when passing the user number.
o
Hello @Emanuel , can you share the call id ?
e
The Issue: When caller withholds number, Retell passes "unknown" to Twilio for transfer. Twilio rejects this because it can't use "unknown" as caller ID.
Retell Call ID Date Time (UTC) Agent call_d81e994dde734ce0fa69689bd0b Dec 31 14:59-15:00 GL1 call_1cb42cfb963a41321a749a2a111 Dec 31 14:18-14:20 GL1 call_46b9e56d2eafff5c398da425f04 Dec 28 13:14-13:15 Oxstalls call_b5d8badbd8c93e6c1655ce27aae Dec 28 11:10-11:12 Oxstalls call_6b04eeacceae8cb4d2e3ffa04ee Dec 28 10:53-10:54 Oxstalls call_e9161da40951b8c6acafe2497c2 Dec 28 10:06-10:07 Oxstalls call_1fb88f0a50edfcb89877ae7b8e0 Dec 28 10:03-10:04 Oxstalls call_ee705640e3f1ab9669b6fb784a7 Dec 27 15:09-15:10 Oxstalls call_ddc4dd5e1f961fe92fddcaa4135 Dec 27 09:12-09:15 Oxstalls call_014ca0dc82b17cc523b2e3ea86b Dec 24 11:17-11:18 Oxstalls call_c62c6de9bf9bcf6e891325264db Dec 24 10:40-10:41 Oxstalls call_bfbac490d3d027c37e4f56dee5b Dec 24 09:15-09:16 Oxstalls call_81592eb468ba7ed0dfb6365caf8 Dec 24 09:09-09:10 Oxstalls call_dfa7da257be253f8786f9280d9e Dec 23 16:43-16:44 Oxstalls call_c31a7393ed933b4b59ba64c16e1 Dec 23 16:30-16:31 Oxstalls call_e08b34a93d05879189114c0d506 Dec 23 16:27-16:28 Oxstalls call_39763060009b29a4568e024933f Dec 23 10:55-10:56 GL1
@Omar Ashraf | Community Lead
o
Hello @Emanuel @Emanuel , can you share the pcap file for this call ?
e
o
I need the pcap file from your telephony provider , not the detail logs.
e
@Omar Ashraf | Community Lead not sure i can get that from twilio?
let me check
PCAP not available because call was rejected instantly. But the Twilio log shows the issue clearly: From: unknown - this is what Retell passed to Twilio for the transfer. Twilio can't dial out with 'unknown' as caller ID.
@Omar Ashraf | Community Lead
o
I've already reported the issue to the team , I will update you on it as soon as i get a response.
e
thank you
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