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I still need help ASAP
# ❓・bug-report
j
I’ve been waiting for about a week and still no one has checked or done anything about the problem. I got a KYC verification error for outbound calls but it’s because I deleted my old account that was already KYC verified with my ID but now on my new account I can’t use the same ID because it would be considered duplicate. I’ve sent information already to support@retellai.com through jamestovar1219@gmail.com but still nothing has been done and I have a lot of projects to work on can someone help
s
Ok I ask the team for answer and get back to you as soon as possible
j
Appreciate it
Any updates? I really need this fixed
s
No update till now , as soon get a update will get to you
j
Nothing yet? Is there another way where I can get my account back or something ? I’ve been waiting to long