Calls Stopped Across the Entire Retell Platform
# ❓・bug-reportj
Justin Leon
12/30/2025, 9:11 PMHello, all calls stopped across whole retell for some reason. It's showing 25/25 concurrency on some accounts it's even showing 44/25 like what? There is an issue in retells system, the calls stopped at the exact same time on 3 different accounts about 30mins ago, did some trouble shooting, but can't find anything on my end, so it will be on retells end. Thx.
https://cdn.discordapp.com/attachments/1455669615941259295/1455669616234856568/Screenshot_2025-12-30_230655.png?ex=6979d2b9&is=69788139&hm=69e2267bcacbd53d1b9d6574c95da5c64201b1b29b0a08d53653c54c0bd21bb1&
https://cdn.discordapp.com/attachments/1455669615941259295/1455669616797028453/Screenshot_2025-12-30_230626.png?ex=6979d2b9&is=69788139&hm=e1ce33648051f9bf66773c356a92da53e605f6d926173d6f479927f40e8d641e&
https://cdn.discordapp.com/attachments/1455669615941259295/1455669617233105058/Screenshot_2025-12-30_230529.png?ex=6979d2b9&is=69788139&hm=22eef8d37851d9c4d7ebce0c7974f15864d29036becfd557054f1393d2e7e0f6&
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Omar Ashraf | Community Lead
12/30/2025, 9:12 PMHello @Justin Leon , team is working on it right now
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sp_
12/30/2025, 9:19 PM@Omar Ashraf | Community Lead is there an ETA on when this will be resolved?
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Omar Ashraf | Community Lead
12/30/2025, 9:40 PMA fix is being deployed
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Justin Leon
12/30/2025, 9:59 PMAny update @Omar Ashraf | Community Lead ?
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Omar Ashraf | Community Lead
12/30/2025, 10:02 PMCan you check now
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Justin Leon
12/30/2025, 10:42 PMAll good now, thx.
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vtshitoyan
12/30/2025, 10:54 PMyou guys keep doing this....
vtshitoyan
12/30/2025, 10:55 PMI am going to check our logs but there was more than an hour of false concurrency reached
vtshitoyan
12/30/2025, 11:06 PMwould be good to get a post-mortem on what happened here it was a pretty long-lasting outage from what I can tell