The Retell Community is where innovators, call center leaders, and AI enthusiasts come together to share ideas, learn best practices, and explore the future of voice automation. Join to connect with peers, get early access to product updates, and collaborate on building human-like AI voice experiences that transform customer service.

Retell AI

Hi I sent out a batch call to Canadian numbers yesterday that went through. Today when attempting the same thing with another list of Canadian numbers it failed, please see screenshot. I have double and tripled checked that the numbers are only to Canada. This error message is incorrect as clearly the country of Canada has been selected and saved. Can you please advise ASAP as this outbound call campaign is time sensitive to a new year promotion?
https://cdn.discordapp.com/attachments/1455597262649561272/1455597263840870512/Screenshot_2025-12-30_at_11.19.27_PM.png?ex=69798f57&is=69783dd7&hm=38b450ba3d9ed02448cccc29e929371c594e4837aa00e83f304ba10c4190ec4c&
https://cdn.discordapp.com/attachments/1455597262649561272/1455597264264237056/Screenshot_2025-12-30_at_11.21.05_PM.png?ex=69798f57&is=69783dd7&hm=6c4626437ce7013fbd94eb28e5aaebed9431229ca5776eff82d0fda3493bf3ac&

Hello <@799061566497751040> , can you share your org id ?

Can you try to make all countries allowed and check if it works with you or not

thank you Omar I appreciate it I will do that next time I come across this problme again